Frequently Asked Questions

About Company

The Professional Couriers (TPC) is an Indian courier company established in 1987. The company provides parcel and mail delivery services within the country and worldwide.

Its head office is located in Navi Mumbai, Maharashtra, India.

TPC has over 5,178 offices across India, and provides services through 264 major hubs.

The Professional Couriers provides various types of courier services, including:

  • Express Delivery (Urgent Delivery)
  • Surface Services (General and Non-Urgent Delivery by Ground)
  • International Shipping (International Courier Service)

Yes, The Professional Couriers also provides international delivery services to various countries around the world.

You can track a parcel internationally using the same tracking number from the TPC website or a third-party tracking service.

About Tracking System

Courier tracking is a system that allows customers to know the location and status of their parcel in real-time. It shows where the parcel has arrived and how long it will take to arrive.

This system creates trust and transparency between the customer and the courier company. This provides the customer with timely information, reduces unnecessary worries, and enables better planning.

You can check your parcel by visiting the tracking page on the company’s website or by entering the tracking number through a third-party tracking tool.

It is a special code that is given to your parcel, so that you can see its full delivery information, such as when it was sent and when it will arrive.

You can usually get this number from the seller or in the confirmation email sent by The Professional Couriers.

Yes, you can track multiple parcels from multiple courier companies at the same time through services like TrackingMore.

First, confirm that you have entered the number correctly. If you still have problems, please contact customer service for guidance..

Each parcel is given a unique tracking number. This number is scanned at various stages, and the company updates the latest information about the parcel on the system.

This number provides you with details about the current status of the parcel, its location, estimated delivery date, and various stages (such as: departure, delay, or holdup at customs).

In such a case, you should contact the seller’s or the courier company’s customer service. They can provide you with a tracking number or help you find the parcel.

No, some minor or cheap shipping services do not include tracking. It is better to get information from the courier service in advance.

First, ask around or your neighbors, if not, contact customer service immediately so they can investigate the matter.

About Tracking Status

Following are the statuses that the tracker will show:

  • In Transit: The parcel is in transit.
  • Out for Delivery: The parcel has been sent out for delivery.
  • Delivered: The parcel has been successfully delivered.
  • Pending: The parcel is awaiting further action or information.

This time depends on the courier company’s processing speed and the distance of the parcel. It usually takes a few hours to 2 days for updates to appear.

If the parcel is late beyond the expected date, please contact The Professional Couriers customer service immediately so that they can provide complete information.

These dates are based on general data and experience. Obstacles such as weather, traffic or customs can affect accuracy.

First, check the validity of the tracking number. If the problem persists, contact the courier company’s customer service so that they can provide complete information.

Check your tracking status, if it contains customs information it will be displayed. If there is no update for several days, please contact customer service.

   About Customer Service 

You can contact The Professional Couriers (TPC) through their official contact channels:

Customer service hours may vary by location, but generally the service is available Monday through Saturday, 9 a.m. to 6 p.m. Check the relevant office details on contact us page.

Address changes are possible in some cases, especially if the parcel is not yet in the process of being delivered. For this, you should contact customer service as soon as possible so that they can process the change request.

If you suspect that your parcel is lost, contact customer service immediately. They will register your complaint and initiate an inquiry to locate the parcel.

Yes, TPC offers insurance for valuable items. Contact Customer Service for information on insurance availability, terms, coverage and charges.

 About Services Offered

TPC provides the following types of courier services:

  •  Express Delivery: Urgent and faster parcel service.
  • 2. Surface Delivery: Parcel delivery via ground, which is relatively less time-sensitive.
  • 3. International Shipping: Facility to send parcels abroad, available in various countries.

Yes, the weight of the parcel depends on the service you choose. Each service has a different weight limit. For details, check the TPC website or contact customer service.

Yes, you can arrange for your parcel to be picked up from your home or office. For this, you can use the TPC website or contact their customer service number.

TPC accepts a variety of payment methods, including:

  • Cash
  • Credit or Debit Card
  • Online Payments (like Net Banking or UPI)

Yes, some items are prohibited, such as:

  • Hazardous Materials
  • Perishable Items
  • Flammable and Prohibited Items

  About Troubleshooting

If the tracking number is not working, first make sure that the number is entered correctly. Sometimes there can be a delay in the system updating. If the problem persists, contact customer service.

In such a case, first ask your family or neighbors. If the parcel still doesn’t arrive, contact the courier company’s customer service immediately.

If the tracking status has not changed for a long time, first check the current status carefully. If there is no update for several days, please contact customer service for clarification.

This means that the courier came to deliver your parcel but could not deliver for some reason, such as no one being present or an incorrect address. You will need to arrange for a redelivery or pick up in person.

Yes, parcel delivery may be delayed in case of severe weather such as rain, snow or storms.

In some cases, this is possible, but please contact at customer service as soon as possible. Please note that additional charges may apply.

This status indicates that the parcel is awaiting action or information, such as customs clearance or processing delays.

Provide accurate and complete information, pack the parcel securely, and regularly check the tracking. Contact the courier company immediately in case of potential issues.

       About Proof of Delivery

Proof of delivery is a document or electronic confirmation that proves that a parcel has been delivered to the correct recipient. It usually includes the recipient’s signature, the date and time of delivery.

To get a Proof of Delivery, contact the courier company’s customer service. You will need to provide your tracking number and shipment details so they can provide you with a POD.

If the address on the POD is incorrect, contact the courier company’s customer service immediately. They will investigate the matter and, if necessary, initiate a claim or correction process.

  About Your Concerns 

If the parcel is damaged, contact customer service immediately to initiate a claim. You will need to provide details along with proof of damage.

Delivery times vary depending on the service selected and destination, but an estimated time is provided at the time of booking.

Yes, “Same Day Delivery” service is available in certain cities for urgent parcels.

You can provide feedback through customer service or by filling out the feedback form on the website.

Yes, delivery delays are possible during festivals or holidays as shipping volumes are higher on these days.

Contact customer service immediately so they can correct the error and deliver the original parcel to you.

You will usually need to contact customer service, who will be able to advise you on the return procedure and possibly arrange for a pick-up.

Yes, discounts may be available if you are sending a large number of parcels. Contact customer service for details.

Each office’s hours vary, so check the website or call for specific office information.

Yes, additional fees may apply for features such as express delivery or insurance. Full details are available on the website.

Pack the items securely and use the courier company’s recommended service to ensure safe delivery.

Such items may be sent under certain conditions. Be sure to check with customer service for details.

As soon as possible, contact customer service to request a shipment cancellation.

Yes, updates are sent to you if you choose SMS or email notifications at the time of booking.

Book your parcel early and choose the right service according to your needs.

Yes, you can send just papers or documents. Just pack them properly.

If the parcel is returned, contact customer service and arrange for redelivery.

International parcels require customs paperwork and other regulations. Contact customer service for complete guidance.